Aerocruise Privacy Policy

AEROCRUISE COMPANY LIMITED – PRIVACY POLICY

1. Scope of Policy

This Privacy Policy (“Policy”) governs the processing of all personal information (“Personal Information”) received by Aerocruise Company Limited or its subsidiaries (“Aerocruise”, “we”, “us”, “our”), regardless of whether such information is collected through electronic or verbal communication, via our websites, or through engagement at our offices or facilities.

Personal Information collected from you is processed by Aerocruise Company Limited, a private limited liability company incorporated under the Company Statutes of the Republic of Kenya, with registration number CPR/2012/75894 and a registered office at Building 49, Wilson Airport, Republic of Kenya.

2. Introduction

We value your privacy and are committed to protecting your Personal Information. This Policy outlines:

• The types of Personal Information we may process;
• How we collect and process your Personal Information;
• Who is responsible for managing and safeguarding your Personal Information;
• The conditions under which we may share your Personal Information with third parties; and
• How you can access, update, or delete your Personal Information.

By engaging with us through email, using our websites, clicking “I Agree,” or using our services, you acknowledge that you have read and consent to this Policy. If you do not agree or no longer wish to consent to the processing of your Personal Information, please email us at cruise@aerocruise.co.ke.

3. What Is Personal Information?

“Personal Information” refers to any data that can identify an individual or legal entity. This may include (but is not limited to):

• Name, address, email, phone number;
• Gender, race, nationality, age;
• Identity or passport number;
• Financial, medical, or dietary information;
• Internet Protocol (IP) address or location;
• Opinions, preferences, and special information such as religious beliefs or political views.

4. How We Process Personal Information

We collect Personal Information through electronic means (e.g., websites, email, forms) and non-electronic means (e.g., hard copy documents).

a) Active Information Collection:

This occurs when you provide information directly, such as when submitting an inquiry, subscribing to a newsletter, or filling out a form.

b) Passive Information Collection:

This includes information automatically collected when visiting our websites using technologies like cookies or web beacons. Examples include:

• Browser type, operating system;
• Date/time of website visits;
• Pages visited;
• Referring website address.

We do not link passive data to personally identifiable information.

5. Types of Information We Collect

a) Actively Provided:

• Full name and surname;
• Gender, age group, and weight;
• Physical address;
• Email and phone number;
• Identity or passport details;
• Company details;
• Nationality and passport validity;
• Medical and dietary requirements;
• Emergency contact;
• Interests, preferences, and opinions.

b) Passively Collected:

• Browser and OS details;
• Date/time of visit;
• Pages viewed;
• Referring site URL.

Note: We do not process or store credit card information. All payments are securely processed through recognized third-party gateways.

6. Use of Your Information

We use Personal Information to:

• Verify identity;
• Respond to inquiries and prepare itineraries or quotations;
• Send requested marketing material;
• Process payments and refunds;
• Provide services and support;
• Analyze behavior for statistical purposes;
• Personalize your online and on-site experience;
• Maintain your content preferences on our website;
• Recognize repeat guests and understand preferences;
• Conduct research and improve services.

Your information may be shared with subsidiaries or third-party providers who assist us in delivering services. These entities are required to adhere to the principles in this Policy.

We do not sell, rent, or trade your Personal Information. We may share de-identified or aggregated data without restriction.

We may disclose your Personal Information where required to comply with legal obligations, enforce our rights, or protect user safety.

7. Newsletter Subscribers

If you subscribe to our newsletter, you may receive promotional content from us. We only send marketing communications with your consent.

You may unsubscribe at any time by:

• Clicking “unsubscribe” at the bottom of our emails;
• Visiting www.aerocruise.co.ke/inquire;
• Emailing us directly.

8. Third-Party Policies

Our websites may include links to third-party websites. These are governed by separate privacy policies and practices, which we do not control.

We are not responsible for the data handling practices, content, or services of such third-party sites. We strongly advise you to review their policies before sharing any information.

9. Opting Out

You may:

• Request us to stop processing your Personal Information by emailing cruise@aerocruise.co.ke;
• Unsubscribe from marketing communications using the links provided in our emails.

Processing of such requests will be completed within:

• 30 business days for cessation of Personal Information processing;
• 10 business days for email marketing opt-outs (you may still receive messages during this period).

10. Access to Your Information

You may request access to your Personal Information at any time to:

• Correct inaccuracies;
• Delete information.

To do so, email us at cruise@aerocruise.co.ke.